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Privacy Policy

This policy demonstrates our firm commitment to online privacy. Information obtained from visitors and customers will only be used for internal purposes. At no time will we sell, rent, or otherwise distribute your personal information or survey data to a third party.

Contact Information

When you register with us, we require that you provide correct contact information, which may include your name, email address, phone number, and other types of information. If you register with Suburban Chevrolet in error, please contact us and we will delete your record from our database.

You may contact Suburban Chevrolet concerning this privacy policy and our privacy practices at the following:

Mailing Address:
Suburban Chevrolet
661 College Highway
Box 39, Southwick, MA 01077

Phone Number:
413-569-0191

Email Address:
sales@suburbanchevy.com

We do not sell, share, or distribute any information you provide during the registration process or in discussions with our survey advisors. Additionally, we use a double opt-in registration process to further assure the security of your contact information. Any attempt to circumvent or abuse our system through multiple registrations, entering someone else's contact information or falsifying any data will result in immediate deletion of any and all records and accounts for that user.

If you have questions or concerns about this registration process, please sales@suburbanchevy.com

Newsletters

When you provide your email address to receive our newsletter or indicate on your registration form that you would like to receive our newsletter, we will use your email address to send our newsletter. You may opt-out of receiving our newsletter at any time by following the instructions provided with it, updating your user profile, or by contacting the Suburban Chevrolet Webmaster via email at sales@suburbanchevy.com. We will process your request as soon as possible.

Coupons

Participation in Suburban Chevrolet's online surveys allows the registrant to receive a coupon for a free offer or discounted item. All coupons need to be presented at the time of purchase to Suburban Chevrolet or Valvoline Express Care. Only registered users of our survey are allowed to redeem these coupons. Non registered users without proper identification will be disqualified at the time of sale. In addition, we ask that only one coupon be redeemed per thirty day period per survey respondent.

Requesting/Updating Your Information

Registered users with Suburban Chevrolet may request a copy of their information on file by contacting the company in person with proper ID, or send a notarized letter requesting the information with proper ID.

Registered users may update their information on file with Suburban by either a) contacting Suburban at the phone numbers listed above, or b) e-mailing their new contact information

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Security Measures

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have questions about security on our Web site, you can send us an email at sales@Suburbanchevy.com

Surveys

When you publish your survey on our servers, we will provide you with a unique URL to display your survey. We will not provide this URL to any other person or entity, but we will provide your survey to any web browser requesting your unique URL. We may review your survey contents for violations of our use policy. If we determine your survey is in violation of our Use Policy, we will attempt to contact you and reserve the right to delete your survey and results from our systems.

Survey Results

It's your data. We will not attempt to read your survey results at any time unless explicitly instructed to do so by you, except that, solely with respect to any use of the EFM for CRM Module, we do review, process and provide analysis in aggregate form with respect to the results of specific format questions developed by Suburban Chevy regarding the likelihood of a survey respondent to refer others to the applicable products and/or services of an organization. We only disclose this information in aggregate form with respect to the survey results to these questions for the applicable organization for the EFM for CRM Module and not in any way that personally identifies you or your specific response to the questions in the survey. We do not own the contents of the data for your survey. Except for the limited analysis performed by us on the specific responses to the EFM for CRM Module, we only have access to your surveys for purposes of backup and troubleshooting. When your survey results are received by us, we will store them in a secure location. We will only allow your survey results to be downloaded directly into our desktop software or accessed through our online web interface. We have security measures in place to protect your results while stored on our servers and we will prosecute any attempt to access this information without authorization to the fullest extent of the law.

E-Mail Notification System

Our e-mail notification system stores your e-mail addresses on our server in a secured location. These e-mail addresses are kept on the server for tracking and click notification purposes. Much like survey data, these addresses are yours, not the property of Suburban Chevrolet. Suburban technical support and development may examine these lists for support and troubleshooting purposes. We will not use or sell these e-mail addresses to anyone; any attempt to access your e-mail addresses without your authorization will be prosecuted to the fullest extent of the law.

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, please feel free to contact us through the contact information listed at the top of this page.